Privacy Policy

This Privacy Policy (“Policy”) explains how Nanominex (“Nanominex,” “we” or “us“), collects, uses, discloses and protects your personal information regarding the use of the Nanominex Platform and Mining Services.

This Policy, along with the Nanominex Platform Terms of Use and Nanominex Mining Terms of Service (“Terms”), provides the basis for the collection, use, processing and protection of your information. This Policy also explains what options our users have with regards to their personal information. For more information on the definitions of terminology used in this Policy please refer to our Terms.

Personal information means any data relating to an identified or identifiable natural person. This Policy applies to information we collect when you access or use services available on the Nanominex Platform, Nanominex Hashing power marketplace, Nanominex API, Nanominex OS, Nanominex Mining Software including licence for Nanominex Miner, Nanominex Private Endpoint, Nanominex Account, Nanominex Mobile applications and all other software products, applications and services associated with these products (collectively, “Nanominex Platform and Services”) or otherwise interact with us as described below. We are compliant with applicable laws in the countries in which we operate. By using the Nanominex Platform or Mining Services or interacting with us as described below, you confirm that you are aware of this Privacy Policy.

We may amend this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the bottom of this Policy, and in some circumstances, we may provide you with additional notice, including, for example, by adding a statement to the homepage of the Nanominex Services or by sending you an email notification. We strongly encourage you to review the Privacy Policy whenever you access or use the Nanominex Platform to stay informed about our information practices and your privacy rights and choices.

Data We Collect

We collect information you provide directly to us and we also get some information about you when you interact with Nanominex Services. For example, we collect information about you when you create an online account, complete a transaction, fill out a form, complete a verification (KYC) procedure as a security measure, use our software products and mobile applications, respond to surveys, post messages to our forums or wikis or otherwise communicate with us.

Bitcoin or other Digital Asset address does not in itself allow us to identify an individual person and would as such in certain jurisdictions not be considered Personal Data. In such jurisdictions, if non-personal data is combined with Personal Data, the combined information will be treated as Personal Data for as long as it remains combined.

The types of information we may collect are as follows:

  • Account information, such as email, username, password, two-factor authentication keys, Account settings and preferences;
  • Computer or mobile device information, including IP address, operating system, network system, browser type and settings;
  • Your bitcoin address or other Digital Assets addresses;
  • Information about transactions and usage of the Nanominex Platform and Nanominex Mining Services;
  • Any information that might be required for the tax purposes, namely your VAT identification number;
  • When applicable, your personal information, such as your name, surname, company name, email, address and nationality (registered seat of the legal entity), bank account, ID number and image of the ID document, date and place of birth, personal picture, phone number, utility bill and other data relating to user verification (KYC) procedure (hereinafter “User Data”);
  • Transaction history data.

How We Use Your Data

2.1. Services

We use your data to operate effectively, in a secure manner and to provide the best experience with our services.

We use your data to:

  • authorize your access to the Nanominex Platform and usage of Services,
  • manage your Nanominex Account,
  • provide customer support and send you technical notices, notices about your transactions, updates, security alerts and support and administrative messages,
  • process transactions,
  • help prevent potentially prohibited or illegal activities and enforce our user agreement.

With the help of the data you provide us and with linking or combining it with information we obtain from others, we personalize, measure and improve the Nanominex Services. Any optional personal data that you choose to disclose within your profile settings will be solely used for identification and communication purposes and will not be processed or shared in any other way.

We may also carry out any other purpose for which the data was collected, to the extent such purpose is necessarily contemplated by the collection of such information or as otherwise notified in the Nanominex Services at the time of collection.

We use third party services to help us provide our services effectively (e.g., maintenance, analysis, audit, transactions, fraud detection, marketing and development). They will have access to your information as reasonably necessary to perform these tasks on our behalf and are obligated not to disclose or use it for other purposes.

2.2. Communications

We use your email address to get in contact with you, to deliver marketing and promotional offers on behalf of Nanominex and others.

You may opt out of receiving promotional communications from us by following the instructions in those communications. You may also opt out of receiving our newsletter or certain administrative emails by modifying your communications preferences through the settings feature of your online account. If you opt out of receiving promotional communications, we may still send you transactional or relationship messages, such as those about your account or our ongoing business relations.

2.3. Advertising

We target (and measure the performance of) ads to users, visitors and others both on and off our services directly or through a variety of partners. We are using data from advertising technologies on and off Nanominex Services, like web beacons, pixels, ad tags, cookies, and device identifiers.

How and Why We Share Your Data

We will only use and disclose your personal information internally in order to:

  • understand and meet your needs and preferences;
  • develop new and enhance existing service and product offerings;
  • manage and develop our business and operations;
  • carry out any purposes for which we have received your consent.

We also disclose personal data to meet legal and regulatory requirements, for example for “travel rule” requirements by sending and receiving information from counterparty crypto-asset service providers about you.

We may disclose any information we collect about you, whether you are a current or former customer, with law enforcement, data protection authorities, government officials, and other authorities, when:

  • compelled by subpoena, court order or other legal procedure;
  • we believe the disclosure is necessary to prevent physical harm or financial loss;
  • disclosure is necessary to report suspected illegal activity;
  • disclosure is necessary to investigate violations of this Policy or our Terms;
  • we obtain your consent.

Other than in connection with a merger, sale of Nanominex’s assets, financing or acquisition, we will not sell or rent any of your information to third parties for their own marketing purposes.

4.1. Sharing Data with Third Party Service Providers

We share some of your data with third party service providers for analytic purposes in order to use your data as described in section 2.

When applicable, User Data shall be processed by a third party Sum and Substance Ltd. incorporated and registered in England with company number 09688671, whose registered office is at 80 Wood Ln, Central Working White City, London, United Kingdom, W12 0BZ. (hereinafter “Sum&Sub”).

Nanominex is the controller of the personal data in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation, “GDPR”). Sum&Sub is an experienced identity verification company that will process User Data for the purposes of AML/CTF and security measures and has sufficient guarantees to implement appropriate technical and organisational measures in such a manner that processing will meet the requirements of GDPR and ensure the protection of the rights of the data subject.

We use Elliptic Enterprises Limited services for the usage of blockchain address to conduct investigations, compliance, and risk management checks. We share public blockchain addresses.

Your Choices and Obligations

6.1. Data Retention

We retain personal data for as long as necessary to fulfil the purposes described in this Policy, subject to our own legal and regulatory obligations and for a period of at least 5 years after the account is closed.

6.2. Accessing and Controlling Your Personal Data

You have the right to be informed, access, rectification, erasure, restriction of processing, portability, objection, and rights related to automated decision making.

You can make a request by sending an email to support@nanominex.com.

6.3. Account Information and Account Closure

You may access and review or update your Nanominex Account information at any time by logging into your account. If you choose to close your Nanominex Account, please contact us at support@nanominex.com.

Security

We implement reasonable security practices and procedures to help protect the confidentiality and security of your information, including any non-public personal information.

We use a variety of security measures including password protection, encryption, 2FA, penetration testing, access controls, logging, and vulnerability scanning.

Cookies

Cookies are small text files placed on your computer by websites that you visit. We use both session and persistent cookies. You may disable cookies in your browser, but some functions of the Nanominex Platform may not work properly.

Contact Us

You may give Nanominex a notice under this Policy by sending an email to support@nanominex.com or by mail to:

One Raffles Place,
Singapore 048616

All communication and notices pursuant to this Policy must be given in English language. You shall receive an answer from our Data Protection Officer within 30 days of receiving the email.